Incorrect MRN Appearing in Encounter

This ticket involved a patient mismatch in MCCM tied to visit #1#####. The customer reported that searching the visit number returned the wrong patient/MRN in MCCM: the system showed MRN #$#$#, but the correct patient should have been MRN #$#$#.

Kyle determined the likely cause was an encounter merge failure that prevented the correct MRN from being applied. He corrected the patient’s MRN and reposted the most recent HL7 message to make sure the correct MRN would continue to populate going forward.

Ashlie Lambert confirmed that after the update, the correct patient information was linked accurately in MCCM. No additional troubleshooting or escalation was needed after confirmation.

Resolution: likely encounter merge failure causing the wrong MRN to display for the visit. Fix was to update the MRN manually and repost the latest HL7 message, then confirm the correct patient data appeared in MCCM.